Returns & Exchanges

We want you to love your by charlotte pieces, which is why we offer a 30-day return policy for a refund or store credit on all full-priced items. Please ensure items are returned in their original condition, unworn, and with all protective packaging intact.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Carefully place your jewelry in its original suede pouch and gift box to prevent damage during transit, ensuring all tags remain attached.

• 3.
  Ship It Back

  Print your prepaid shipping label generated from our portal, attach it to your parcel, and drop it off at your nearest authorized postal location.

• 4.
  Quality Check & Refund

  Once our team receives and inspects your return for eligibility, your refund or store credit will be processed within 5 business days.