Frequently Asked Questions

Everything you need to know about shopping with by charlotte

What are your shipping options and delivery times?

We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

What is your return policy?

We want you to love your purchase. If you are not completely satisfied, you can return unworn items in their original packaging within 30 days of delivery for a full refund or exchange.

How should I care for my jewelry and accessories?

To maintain the longevity of your pieces, avoid contact with perfumes, lotions, and water. Store them in a cool, dry place and use a soft microfiber cloth for gentle cleaning.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options like Afterpay and Klarna.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your shipment's progress.

Are your products ethically sourced?

Yes, we are committed to ethical practices. We work closely with our manufacturers to ensure fair labor standards and prioritize the use of high-quality, sustainably sourced materials.